Frequently Asked Questions (FAQ)
Orders
There is no fixed maximum order quantity. For large or bulk orders, please contact MinerHaus sales support for availability and special pricing.
Select your desired miner on our website, add it to your cart, proceed to checkout, and complete payment using one of our supported payment methods.
Once payment is confirmed, you will receive an order confirmation email. Cryptocurrency payments are confirmed after sufficient blockchain confirmations.
Order modifications may be possible only before the order is processed or shipped. Please contact support immediately after placing your order.
Due to market volatility and hardware allocation, orders cannot be canceled once confirmed.
Yes. Bulk and enterprise customers may qualify for special pricing. Please contact our sales team directly.
Yes, miners are shipped with a compatible PSU unless otherwise stated on the product page.
Power cords are not guaranteed, as plug standards vary by country. Customers should ensure compatible power cables locally.
Once shipped, you will receive a tracking number by email. You can also contact our support team for updates.
Pricing
Yes. Prices are updated frequently to reflect market conditions, availability, and manufacturer pricing.
All prices are listed in USD, unless stated otherwise.
Shipping costs may or may not be included depending on the product and destination. Final shipping costs are shown at checkout or confirmed by sales.
No. MinerHaus does not charge hidden fees. However, local customs duties or taxes may apply depending on your country.
Payment
Payments are primarily processed in USD. Cryptocurrency payments are accepted regardless of local currency.
At checkout, select cryptocurrency payment and follow the provided wallet address and instructions. You can pay from any compatible wallet or exchange.
Ensure you send the exact amount within the payment time window. Network congestion may cause delays, so prompt payment is recommended.
We accept cryptocurrency payments and other payment methods as displayed at checkout.
Shipping & Warranty
New miners include a manufacturer warranty, typically up to 180 days, depending on the model.
What do the miner statuses ‘In Stock’ and ‘Batch Month’ mean?
- In Stock: Ready for immediate shipment
- Batch Month: Scheduled for shipment in the specified production month
Shipping costs depend on destination and shipping method. Details are provided before order confirmation.
In certain cases and destinations, assistance may be available. Please contact sales before placing your order.
MinerHaus ships worldwide, subject to local regulations and courier availability.
Orders typically ship within 48–72 hours for in-stock items. Delivery usually takes 5–10 business days depending on destination.
General FAQs
Yes. A purchase invoice is issued once payment is confirmed.
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Basic technical understanding is helpful, but most miners can be set up by following simple instructions.
Connect power, network cable, access the miner’s IP address, and configure mining pool settings via the web interface.
After setup, configure your mining pool, wallet address, and start mining through the miner dashboard.
You can locate the IP using your router interface or the manufacturer’s IP scanning tool.